Flash Pack — T&C Assessment Tool

Cancellation & Transfer Assessment

T&C rules applied automatically · View T&Cs ↗

Select request type to begin

Booking Data

Booking ID & DateFor reference only

Tour Price & Amount Paid

Deposit Amount & Outstanding Balance Deposit collected at time of booking — used in 90+ day retention calculation

Departure

Original Departure Date

This booking was previously transferred to a different departure

Transfer History

Number of Transfers Made

Transferred Departure Date

T&C tiers calculated against the original departure per Flash Pack policy.

Transfer Fee Assessment

Fee PolicyConfigurable — policy may change

Fee Per Transfer & Fees Already ChargedFees collected from customer in prior transactions

⏱ Cancellation Request Date & Time

The moment the customer submitted the request — this is the T&C reference date.
Not when CX opens the task or Finance processes the refund.

Booking Data

Booking ID & Tour Price

Departure Dates

Original & Requested New Departure

Previous Transfers on This Booking

✏️ Business Override Not applied

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Reason & Approved Amount

Approved By & Date

Notes

System Calculation (T&Cs)

$—

Final refund per Flash Pack T&Cs

Approved Outcome

$—

Reason not selected

Assessment Output

Finance › Cancellations & Refunds

Run an assessment to generate the Asana task output.